# Bsop326 week 6 | Human Resource Management homework help

Week 6 TQM Study Guide

1.  (TCO 12) Characteristics of the population are called

A )  sample spaces.

B )  random variables.

C )  statistics.

D )  parameters.

2.  (TCO 11) A bank observes that most customer complaints come from only a small subset of its total customer base.  This is an example of

A )  clustering.

B )  the Pareto principle.

C )  skewing.

D )  the central limit theorem.

3.  (TCO 11) Instituting controls to make sure that improvements do not erode over time is often referred to as

A )  holding the gains.

B )  poka yoke.

C )  control charting.

D )  process management.

4.  (TCO 12) The sampling method where every item in the population has an equal probability of being selected is called

A )  simple random sampling.

B )  stratified sampling.

C )  systematic sampling.

D )  judgment sampling.

5.  (TCO 12) The component of statistical methodology that involves the collection, organization, and description of data is called

A )  descriptive statistics.

B )  renewal theory.

C )  inferential statistics.

D )  predictive statistics.

6.  (TCO 11) Which of the following are not steps described as part of Juran’s “breakthrough sequence?”

A )  proof of the need

B )  project identification

C )  remedial journey

D )  None of the above

7.  (TCO 11) A statistical technique that is useful for interpreting scatter diagrams is

A )  the average.

B )  correlation analysis.

C )  the standard deviation.

D )  nominal group technique.

8.  (TCO 12) Everything else being remaining constant, when the sample size _______, sampling error decreases.

A )  increases

B )  decreases

C )  stays constant

D )  none of the above

9.  (TCO 12) Calculating the average value of 5 sample measurements of door width is an example of

A )  descriptive statistics.

B )  statistical inference.

C )  predictive statistics.

D )  All of the above

10.  (TCO 12) _____ is the process of drawing conclusions about unknown characteristics of a population from data.

A )  Logical inference

B )  Post-data inference

C )  Statistical inference

D )  Random inference

11.  (TCO 12) Which of the following constitutes an approach to reducing sampling error?

A )  cross-checking research designs with knowledgeable analysts

B )  questioning the assumption that tomorrow’s and today’s population are comparable

C )  taking a larger sample from the population

D )  reduce conditions that contribute to dissimilar population segments

12.  (TCO 12) Partitioning a population into hierarchical groups or levels, and selecting a sample from each group or level is known as

A )  simple random sampling.

B )  stratified sampling.

C )  systematic sampling.

D )  judgment sampling.

13.  (TCO 12) All of the following are illustrated by the Red Bead Experiment except that

A )  management is responsible for the system.

B )  day to day variation of a Willing Worker came entirely from the process itself.

C )  special cause variation can be predicted.

D )  numerical goals are often meaningless.

14.  (TCO 12) A system governed only by common cause variation is a system that

A )  insures high productivity.

B )  is stable.

C )  meets a customer’s quality specifications.

D )  has zero natural variation.

15.  (TCO 11) Which of the following tools is most useful for viewing the variability of a quality characteristic?

A )  affinity diagram

B )  cause and effect diagram

C )  histogram

D )  fishbone diagram

16.  (TCO 12) Acting on every result as if it were a special cause of variation is known as

A )  improvement.

B )  planning.

C )  tampering.

D )  None of the above

17.  (TCO 11) The Deming cycle is based on the premise that improvement comes from

A )  the application of knowledge.

B )  financial investment.

C )  Automation.

D )  clearly defined numerical performance goals.

18.  (TCO 11) A ______ identifies the sequence of activities or the flow of materials and information in a process.

A )  cause-and-effect diagram

B )  scatter diagram

C )  flowchart

D )  affinity diagram

19.  (TCO 11) A run chart is a line graph in which the vertical axis represents the _____ and the horizontal axis defines the _____.

A )  time scale, measurement

B )  cause, effect

C )  frequency, time scale

D )  measurement, time scale

20.  (TCO 11) In which stage of the Deming philosophy is a plan implemented on a trial basis?

A )  study

B )  investigate

C )  do

D )  act

Basic features
• Free title page and bibliography
• Unlimited revisions
• Plagiarism-free guarantee
• Money-back guarantee
On-demand options
• Writer’s samples
• Part-by-part delivery
• Overnight delivery
• Copies of used sources
Paper format
• 275 words per page
• 12 pt Arial/Times New Roman
• Double line spacing
• Any citation style (APA, MLA, Chicago/Turabian, Harvard)

# Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

### Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

### Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

### Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

### Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

## Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
\$26
The price is based on these factors: