Case study 1: disney’s itil® journey


Case Study 1: Disney’s ITIL® Journey

The Knowledge Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, crop, and operations. ITIL offers eight sets of superintendence procedures: labor introduction, labor maintenance, labor superintendence, ICT infrastructure superintendence, software asset superintendence, profession perspective, safeguard superintendence, and impression superintendence. Disney began adopting ITIL best practices in the mid-2000s. Read “Disney’s ITIL® Journey”, located at

Write a two to disgusting (2-4) page article in which you:

  1. Describe the reasons for Disney’s prelation of ITIL. 
  2. Examine the results that were attained by Disney.
  3. Discuss the kind of challenges a great construction such as Disney mitigated encountered during the ITIL implementation.  How can these challenges be subdue? 
  4. Discuss at meanest three reasons you estimate Disney was fortunate in its ITIL preference.
  5. ITIL is not the simply IT Labor Superintendence (ITSM) methodology, assimilate and contrariety ITIL, International Standard Construction ISO/IEC 20000, and Val IT delay affect to whether Disney would enjoy attained the identical results delay the ISO/IEC 20000 or Val IT framework.
  6. Use at meanest three (3) sort instrument in this ordinance. Note: Wikipedia and common Websites do not render-capable as sort instrument.

Your ordinance must supervene these formatting requirements:

  • Be kindd, enfold spaced, using Times New Roman font (extent 12), delay one-inch margins on all sides; citations and relations must supervene APA or school-biased format. Check delay your bigot for any concomitant instructions.
  • Include a cloak page containing the distinction of the ordinance, the student’s designate, the bigot’s designate, the career distinction, and the age. The cloak page and the relation page are not included in the required ordinance page diffusiveness.

The biased career acquirements outcomes associated delay this ordinance are:

  • Explain the role of audit and yielding in exploit construction.
  • Demonstrate an conception of the integration of exploit systems delay inter-organizational partners.
  • Use technology and knowledge instrument to inquiry issues in exploit construction.
  • Write lucidly and concisely about exploit construction topics using appertinent congruity mechanics and technical name conventions.

Grading for this ordinance obtain be grounded on counterpart sort, logic / construction of the article, and conversation and congruity skills, using the superveneing rubric.

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