Cis 500 ucertify preassessment | Management homework help

Pre-Assessment 
Correct 
Q 1: Which of the subjoined is a regularity increase access that agrees structures after a while the regulative elements for utilityable regularity increase and guides regularity increase opposite a device, a dissolution, or an integral structure? 
Capability Maturity Model Integration

Service Portfolio
Six Sigma
COBIT
Q 2: Which of the subjoined represent the basic concept of Uprightness in Security Management? 
The accessibility to the basis 
The refuge of the basis 
The accommodation to authenticate the hit of the basis 
The hit of the basis
Q 3: Which of the subjoined ITIL regularityes is used to agree shift proposals in appoint to segregate structural errors? 
Availability superintendence 
Problem Management
Q 4: The Duty has submitted requirements for a new ERP regularity. Which antecedent is imperative for instrumenting the Utility Roll Requirements (SLRs) after a while the Duty depute? 
Service Owner 
Project Management 
Service Roll Manager 
Service Roll Management 
Q 5: Where are the details of a workaround instrumented? 
Problem Record 
Operational Roll Agreement 
Service Roll Agreement 
Known Error 
Q 6: Which of the subjoined regularityes are implicated below the COBIT framework?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Correcting all cause issues 
Conducting IT cause assessments 
Managing the IT workforce 
Developing a strategic plan 
Q 7: Which of the following are the advantages of Deming Cycle?

Each amend vindication represents a exhaustive explanation. Choose all that adduce.
It is a whole solving regularity. 
It is used during the sketch air. 
It agrees consecutive increase. 
It is used for virtue govern
Q 8: Which of the subjoined roles in Utility Sketch specifys a blueprint for the coming outgrowth of the technological anticipation? 
The Supplier Manager 
The Impression Analysts and Architects 
The IT Architect 
Technical Analysts/Architects
Q 9: Which of the subjoined are the goods of the ISO/IEC 20000-1 trutination?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
It can be used for a utility agreer to mend the sketch, transition, exhibition, and increase of utilitys by becoming implementation and exercise of the utility superintendence regularity (SMS). 
It is used to instrument a cunning manual and indicate and practise the imported infrastructure in appoint to determine virtue and customer becomingty refuge requirements. 
It can be used for a utility agreer to mentor, appraise, and critique the utility superintendence regularityes and utilitys. 
It can be used for an structure that engages utilitys of utility agreers and needs arrogance that its utility requirements conquer be fulfilled
Q 10: The concrete of Accommodation Superintendence is to determine that the utility agreer has, at all spaces, satisfactory accommodation so that the vulgar and the coming needs of the customer's duty is fulfilled. Which of the subjoined are the sub-processes of the Accommodation Management?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Resource Accommodation Management 
Service Accommodation Management 
Business Accommodation Management 
Internal Accommodation Management 
Q 11: Which of the subjoined sub-processes of Utility Portfolio Superintendence is used to specify the aggravateall aims that the utility agreer should continue in its outgrowth? 
Strategic Planning 
Service Portfolio Update 
Service Temporization Definition 
Strategic Utility Assessment 
Q 12: Which of the subjoined regularityes is used to complicate Identity and Rights as the two superior concepts? 
Access Management 
Event Management 
Release Management 
IT Facilities Management 
Q 13: Which of the subjoined propose integration opportunities connection after a while the CMS, regularity, impression superintendence tools, utility dashboard, and reporting tools? 
IT utility superintendence regularitys 
Six Sigma regularitys 
CMMI regularitys 
Business Regularity Superintendence regularitys
Q 14: What is the amend progression of steps for the CSI access? 
1. Did we get there? 
2. How do we obey the momentum going?
3. How do we get there?

4. Where do we want to be?

5. What is the trust?

6. Where are we now?
4, 5, 3, 6, 1, 2 
4, 5, 6, 3, 2, 1 
5, 4, 6, 3, 1, 2 
5, 6, 4, 3, 1, 2 
Q 15: Which of these are qualified utility agreer images according to ITIL? 
1. Internal
2. Shared utilitys
3. Fully outsourced
1 and 2 
2 and 3 
1, 2, and 3 
1 and 3 
Q 16: The concrete of Accommodation Superintendence is to determine that the utility agreer has, at all spaces, satisfactory accommodation so that the vulgar and the coming needs of the customer's duty is fulfilled. Which of the subjoined are the sub-processes of the Accommodation Management?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Service Accommodation Management 
Business Accommodation Management 
Internal Accommodation Management 
Resource Accommodation Management 
Q 17: What is the indicate positive to the image of charging where no coin is exnewfangled inter-departmentally primarily involving the IT Department & the customer? 
Chargeback 
Full Charging 
Notional Charging 
No Charging 
Q 18: In which of the subjoined is defining the regularityes required to work a new utility? 
Service Design: Sketch the regularityes 
Service Operation: IT Operations Management 
Service Strategy: Develop the proposeings 
Service Transition: Plan and supply for deployment 
Q 19: Which of the subjoined ITIL regularityes is imperative for determining the hardware requirements in appoint to prop an impression? 
Capacity Management 
Configuration Management 
Change Management 
Software Asset Management 
Q 20: Where are the details of a workaround instrumented? 
Known Error 
Service Roll Agreement 
Operational Roll Agreement 
Problem Record 
Q 21: At which air of the acquit and deployment regularity would you wait-for to engage feedback on the good-fortune or want of the acquit? 
Release and deployment planning 
Deployment 
Review and close 
Release build and test 
Q 22: Which utilitys are displayed in the utility catalog? 
Operational IT utilitys 
Obsolete IT utilitys 
Business utilitys 
Retired utilitys 
Q 23: Availability Superintendence deals after a while the day-to-day availability of utilitys. Which of the subjoined are the activities of Availability Management?
It indicates the infer of availability wants. 
It analyzes duty requirements for availability of duty regularitys. 
It meets SLAs by ensuring utility availability. 
It coordinates the shifts. 
Q 24: In which of the subjoined accesses of Utility Desk does the dregs of Utility Desk is spiritual? 
Local Utility Desk 
Centralized Utility Desk 
Apparent Utility Desk 
Virtual Utility Desk 
Q 25: Metrics specify what is to be appraised and reputed to succor train a regularity or utility. Which of the subjoined are the images of metrics? Each amend vindication represents a disunite of the explanation. Choose all that adduce. 
Technology 
Service 
Process 
Definitive Media Library 
Q 26: The Utility Roll Superintendence (SLM) regularity specifys, agrees, history, and trains rolls of utility. Which of the subjoined are the concretes of the Utility Roll Superintendence regularity?
It represents the utilitys proposeed to the customer in a terminology that the customers can easily belowstand. 
It aligns IT temporization according to the duty needs. 
It mends IT Utility Exhibition in a inferior way. 
It plans the good-fortuneful roll-out of software and associated hardware. 
Q 27: Which of the subjoined regularityes is impressible for mentoring an IT utility and detecting when the achievement drops underneath large limits? 
Service asset and form superintendence 
Event superintendence 
Service beg superintendence 
Service roll superintendence 
Q 28: Which of the subjoined is authorized as a metric image by everlasting utility increase? 
Business metrics 
Process metrics 
Relationship metrics 
Infrastructure metrics 
Q 29: Which of the subjoined are the requires of implementing Acquit Management?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Cost kindred to software tools and used hardware 
Storage require for the end of Definitive Software Library (DSL) or Definitive Hardware Store (DHS), erection, testing, and division environments 
Personnel require 
Cost of exercise activities, for updating the Utility Roll Agreements, the Utility Virtue Plan, and the utility catalogue 
Q 30: Which of the subjoined roles in Utility Sketch is imperative for ensuring the confidentiality, uprightness, and availability of an structure's effects, advice, basis, and IT utilitys? 
The IT Utility Uninterruptedness Manager 
The IT Security Manager 
The Compliance Manager 
The Availability Manager 
Q 31: Which of the subjoined is a good of using ITIL?
The requires of the IT Services can be inferior further efficiently 
The virtue of the IT Services can be inferior further efficiently 
It is likely to impute for IT Services 
The users can govern the IT structure providing the IT Services 
Q 32: Which of the subjoined is the convenient magazine of the IT structure's basis, advice, and notification? 
Compliance Management 
Service Notification Superintendence System 
Knowledge Management 
Supplier and Contract Database 
Q 33: Availability Superintendence deals after a while the day-to-day availability of utilitys. Which of the subjoined engages aggravate when a 'disaster' place occurs? 
Service Reporting 
Service Roll Management 
Capacity Management 
Service Uninterruptedness Management 
Q 34: Financial Superintendence for IT Services specifys which of the subjoined superior require images?
Each amend vindication represents a exhaustive explanation. Choose all that adduce. 
Accommodation 
People 
Customer utility 
CRM 
Hardware 
Software 
Q 35: Which of the subjoined activities in the Whole Superintendence regularity is imperative for generating Requests for Shift (RFCs)? 
Problem Govern Process 
Business Transaction Management 
Error Control 
Problem Superintendence Process 
Q 36: Who is imperative for signing off on device shutting up instruments? 
sponsor 
End user 
Project trainr 
Project team members 
Q 37: Which of the subjoined features are authorized by a Duty Impact Analysis?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
It identifies imported instrument that are required to tolerate uninterruptedness of momentous duty regularityes. 
It identifies likely escalations caused due to any forfeiture or forfeiture. 
It identifies the momentous duty regularityes and regulative duty functions. 
It identifies a cunning that exists on the financial superintendence of utilitys. 
Q 38: Which of the subjoined is the concrete for the planning and implementation of new or shiftd utilitys? 
It is used to specify and govern utility and infrastructure components and practise complimentary form advice. 
It is used to product agreed, early, trustworthy, and complimentary reports for the end of conclusion making and utilityable despatch. 
It determines that new utilitys and shifts to the utilitys conquer be delivered and traind at the agreed require and utility virtue. 
It determines that the utility agreer has, at all spaces, satisfactory accommodation so that the vulgar and the coming needs of the customer get fulfilled. 
Q 39: Which regularity is imperative for chroniclesing relationships among utility components? 
Incident superintendence 
Service portfolio superintendence 
Service asset and form superintendence 
Service roll superintendence 
Q 40: Which of the subjoined is used to everlastingly mend the regularity achievement by taking actions? 
Check 
Do 
Plan 
Act 
Q 41: Which of the subjoined are the outputs for Shift Management?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Triggers for Form Superintendence and Acquit Management 
Updated shift planning 
CMDB advice 
Change Superintendence reports 
Q 42: Which of the subjoined specifys customer perceptions and duty outcomes? 
Customer Relationship Management 
Total Require of Ownership (TCO) 
Key Achievement Indicators (KPIs) 
Service Value 
Q 43: What are the two aspects of exercises superintendence? 
Resource superintendence and capacity superintendence 
Facilities superintendence and exercises govern 
Resource superintendence and exercises govern 
Facilities superintendence and infrastructure superintendence 
Q 44: The aim of Shift Superintendence is to determine that trutinationized methods and procedures are used for efficient handling of all shifts. Which of the subjoined are Shift Superintendence terminologies?
Change 
Service Beg Management 
Request for Change 
Forward Schedule of Changes 
Q 45: Which one of these statements about the utility portfolio is amend? 
The utility portfolio is used to agree advice on requires, goods, and issues for input into a duty circumstance. 
The utility portfolio is used to train increases to all IT utilitys. 
The utility portfolio is a basisbase of the infrastructure used for managing utility effects. 
The utility portfolio is used to train all shifts to IT utilitys. 
Q 46: The concrete of Form Superintendence is to specify and govern the utility and infrastructure components, and to practise complimentary form advice. Which of the subjoined are the activities of Form Management?
Each amend vindication represents a exhaustive explanation. Choose all that adduce.
Management & Planning 
Control 
Performing a Trend Analysis 
Status Accounting 
Q 47: The primitive aim of Perspicuous Superintendence is to determine a prompt vindication of the regularity. It supervises and directs the inner or palpable instrument. Which of the subjoined are the activities of Perspicuous Management?
It agrees the proactive obstruction of wholes. 
It behaves as an interface towards other technicians, customer technical staff, and other groups after a whilein the structure. 
It obeys footprint and chronicles of the space lines. 
It assures that the other activities do not engage detached the centre on the perspicuous conversion.

 

 

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