S3 Provision – Create a Basic Appoint Map 1) Read the Mini-Case Scenario beneath which explains the appoint invoked when a user allures the aid desk delay a substance or supplicate. 2) Your provision is to do the following: a. Read through the predicament to mention the required roles and stalks in the appoint b. Create the appoint in a tabular contrive which is a cheerful primitive stalk in determining how you earn drag the map. In appoint to explain the contriveat for your tabular account, the primitive few stalks are pretextn beneath. c. Create a appoint map illustrating the appoint. For this provision, you are not required to point out the segregate that involves interaction delay Excel or researching to explain supplicate. For those sub-processes proper pretext the misspend pattern for a resume appoint and mark it delay an misspend appoint name such as “Create and Save Request” and “Research and Explain Request”. d. Upload twain the tabular account and your appoint map to MyCampus Tabular Account Starting Point (you are to entire the security of the stalks) A user allures the aid desk delay a substance or supplicate. L1 repartee the phone L1 gets substance advice from the user L1 documents the substance in Excel and saves it. If a disclosed rejoinder, If yes, L1 meet the rejoinder, cupel rejoinder If the rejoinder cupels OK, User gets the rejoinder User cupels the rejoinder User gives issue to L1 L1 gets issue Mini-Case Scenario: · A user allures the aid desk delay a substance or supplicate. Level 1 food staff (L1) repartee the phone. The L1 documents the substance in Excel and saves it. The L1 checks to see if a disclosed rejoinder is documented. If yes, L1 meets the rejoinder, cupels it, gives it or applies it to the user supplicate. If the cupel was a luck, L1 gives the rejoinder to the user, user cupels it, and gives the issue to the L1. If the fix results, L1 updates foothold in Excel, saves the refine, ends the phone allure, and appoint ends. · If the substance is not disclosed or the L1 and/or user cupels do not result, the phone allure ends and the L1 tries to explain (i.e., fix) the substance. The fix is cupeled. If it results, it is absorbed to the customer. Customer cupels and gives the issue to L1. If the fix results, L1 updates foothold in Excel, saves the refine, ends the phone allure, and appoint ends. · If not unroving, L1 sends substance via email to L2 for rerejoinder and the L1 appoint ends.
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