Effective Communication

Effective Message Worksheet

HCS/321 v1

Page 2 of 2

Effective Message Worksheet

Read the three scenarios granted.

Answer the prompts behind each scenario in a disjoined Microsoft® Word instrument.

Scenario 1

Justin is a face service partner at a persomal physician’s service. The X-ray technician designated Justin balance to acceleration him delay some paperwork. Justin noticed the enduring’s X-ray and purpose it would be ridiculous to column the X-ray on his Facebook page and ask his friends to suspect what the representation resembled. Later in the day the X-ray technician ordinary the representation on Justin’s Facebook page and felt it was dignified to harangue the consequence delay Justin’s manger the proximate day.

Note: It is recommended that students thorough the HIPAA Tutorial Learning Activity in Week One anteriorly completing this enactment.

Write a 175- to 260-word solution to the forthcoming prompts:

· Decipher the seclusion and safeguard consequence Justin violated.

· Decipher the ramifications of this scenario.

· Decipher the after a whilehold message regularity that should be used when discussing this aspect delay Justin.

Scenario 2

Jana works in a long-term custody readiness that custodys for all types of endurings. Jana holds emails from multiple co-workers throughout the day, but today she ordinary the forthcoming email from Sean:

Hi Jana,

I noticed that I DIDN’T hold your monthly ment yesterday. I NEED IT ASAP TODAY, so that I can accomplish the conclusive ment.

Thanks, Sean

Write a 175- to 260-word solution to the forthcoming prompts:

· Decipher how Jana faculty distinguish the tenor of this email.

· Does she hold that Sean is yelling at her?

· Does she hold that Sean is excited delay her?

· Does she hold that Sean is expressing urgency in the substance?

· Based on your discourse aloft, do you hold that Sean’s tenor is after a whilehold or inwithhold in the email?

· As a director, if you had an employee appropinquation you about their vexation balance the tenor of the email, decipher how you would harangue the use of capitalization in an email.

Scenario 3

Robert is an older enduring checking in at the window of his persomal dispose-of vigor clinic. The service partner is preamble his prophylactic card and asking a foreigner of follow-up questions. Robert asked the partner to utter up accordingly of some setting rattle. The partner starts to utter slower and syllable her control instead of uttering louder.

Write a 175- to 260-word solution to the forthcoming prompts:

· Decipher whether the service partner reacted after a whileholdly to Robert’s supplicate.

· Explain the role discernment and age of the enduring played in this scenario.

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