Harvard case 4: customer relationship management: the tudor house

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Instructions 

1. Cater a abridgment of the main results in this subject. Be confident to cater matter to the customer correlativeness result and how the Tudor House came to confront itself in the state they are in.

2. Describe the performance betwixt the The Tudor House and the customer? How would you fulfill "value" in this modify? 

3. What do you apprehend was the customer's meaning (agenda) for the perennial complaints? What does he indeed lack, now that the post is aggravate? 

4. What is the role of collective media networking sites in influencing customer expectations/satisfaction? What was the role of collective media in this subject?

 

5. In empty of your counterpart aloft to #4, evaluate the options beneficial to Sita Sen. How would you instruct the Tudor House to rejoin to the customer? Justify your retort. 

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