Here are the classmates assignment answers please response on it at

  • When communication this missive, use interest e-mail formatting and enclose all of the calibre deficiencyed for an potent bad intelligence communication written using the unrelated strategy, (buffer, reasons, bad intelligence and absolute delaydrawal article.) 
  • This should be 3-4 articles in diffusiveness and use techniques to humanize the bad intelligence as forcible in the passage, such as:
    • Using a inferior (dependent) portion to locate the bad intelligence
    • Placing the bad intelligence in the intermediate of a article and/or minimizing the span fond to describing the bad intelligence
    • Focusing on what CAN be effected rather than what CAN’T be effected
    • Implying the bad intelligence
    • Using enduring voice
  • Don’t perform the most sordid chance when using a buffer:  Thanking or showing feeling for something you’re going to decline/refuse.


YOUR TASK: Transcribe an email counter-argument to the customer, privative his beseech for a new phone.

#10-44 The Skills Assignment gladden transcribe an email:

Messages Strategies Refusing Claims and Requests for Adjustment.

Your corporation traffics a length of untutored smartphone adventures intentional to preserve the sentient inventions from percolates, spills, and other sordid accidents. Your insure states that you conciliate refund customers for the absorb of a new phone if the adventure fails to preserve it from any of the superveneing: (a) a percolate of no past than 6 feet onto any surface; (b) spills of any beverage or sordid polite-acquainted chemical; (c) entity crushed by any aim consideration up 100 pounds; or (d) entity chewed on by dogs, cats, or other sordid polite-acquainted pets. 

Jack Simmons, a rancher from Wyoming, emailed your customer assistance staff beseeching a refundment superveneing he percolateped his iPhone in his hog barn and 900-pound boar crushed it in a individual bite.

YOUR TASK: Transcribe an email counter-argument to the customer, privative his beseech for a new phone.

*Here are examples of the classmates answers gladden interpret on it.

To win ample points, you must resurvey and interpret on the papers of at meanest two of your classmates. Gladden enclose your interprets in a rejoinder missive. 

To win ample praise for your resurveys, gladden interpret on all of the superveneing:

  • 1.Does the missive supervene the indirect model for delivering bad intelligence?  If not, how does it deficiency to be alterable?
  • 2.How polite does the missive illustrate the reasons for the frown?
  • 3.Does the missive aid preserve absolute kindred after a while this customer? How could it be reform?
  • 4.Does the missive use techniques to humanize the bad intelligence as forcible in the passage?
  • 5.Does the delaydrawal article potently centre on absolute forthcoming interest kindred and shirk referring to the bad intelligence again?
  • 6.How potent overall do you confront this missive?
  • 7.Is this missive right formatted as a interest email?
  • 8.Is the communication at-liberty of misspellings and exact errors?

1. Dear Mr. Simmons,

We possess beggarly your beseech for the refundment of your iPhone. ABC untutored smartphone adventures are the best dainty to preserve sentient inventions from percolates, spills, and other sordid accidents.

Your beseech indicates that your phone was injured by a 900-pound boar. The ABC untutored smartphone adventure insures preserveion from (a) percolates of no past than 6 feet onto any surface; (b) spills of any beverage or sordid polite-acquainted chemical; (c) entity crushed by any aim consideration up to 100 pounds; or (d) entity chewed on by dogs, cats, or other sordid polite-acquainted pets.

We would be blissful to grant you a laudatory ABC untutored smartphone adventure for your new invention. However, based off of your denomination, we conciliate not be efficient to refund you for your new iPhone. You can use order COMP11 on our website www.ruggedcases.com to regain your laudatory ABC untutored smartphone adventure. And as a enrich you for your continued shopping after a while us, I possess external an attached $20 praise onto your representation, sound internally any donation.

Thank you for your continued interest and we observe confident to serving you in the forthcoming,

Alexis Freeman

Customer Service

ABC Untutored Cases

2.Dear Mr. Simmons,

Thank you for preface the span to adjunction us to illustrate the issues you possess encountered and to beseech a refundment of your IPhone. As a guide in the traffic for untutored smartphone adventures intentional to preserve sentient inventions from percolates, spills and other sordid accidents, we so vie to prepare you after a while the best customer benefit knowledge.

Per the details on your beseech, the phone was accidentally percolateped internally your hog barn, and then crushed in a individual bite by a 900-pound boar. Our insure states that we’ll refund customers for the absorb of a new phone if the adventure fails to preserve it from any of the superveneing: a) a percolate of no past than 6 feet onto any surface; b) spills of any beverage or sordid polite-acquainted chemical; c) entity crushed by any aim consideration up to 100 pounds; or c) entity chewed on by dogs, cats, or other sordid polite-acquainted pets. In your adventure not merely the 100-pound burden condition was abound, but so boars are not considered sordid polite-acquainted pets. Therefore, the bail does not conceal your refundment beseech for a new IPhone.

As a valued customer we would approve to incite you to the onlength pre-sale of our new Fall 2020 length of untutored smartphone adventures concurrently after a while a 25% remittance on your pristine donation.  Please use this add www.ruggedcases/vip.com to indication up for the adventure and to get the details on your remittance. You can so constantly light our lowe?-t trends and styles at www.ruggedcases.com.

We observe confident to serving you for abundant years, enrich you for your interest.

Cordially,

Cristina Mueller

Customer Benefit Representative

Rugged Phone Cases, Inc

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