Project Quality & HR Management

Problem-Based Learning (PBL) Scenario: Amazing Coffee Houses (ACHs)

Company Biography 

Amazing Coffee Houses (ACHs) is a minute but symmetrical community in the coffee assiduity. It is established in northern Chicago, IL and employs balance 100 achievementers charily in its 10 place-of-businesss. Its present Chief Executive Officer (CEO) and Chairman of the Board, Sam Ryder, founded the community end in 1994 after a while his spouse, Gloria Ryder. Gloria has served as the community’s Chief Financial Officer (CFO) gone it was founded. Twain Sam and Gloria graduated from the #1 ranked MBA program in the particularize and procure a lot of municipal test to the affair. Sam was a Senior Vice President (SVP) in Marketing and Sales at another community for sundry years anteriorly deciding to hazard off to initiate ACHs after a while his spouse. Gloria to-boot achievemented for that selfselfsame community and held the situation of Finance Director. 

The community is public for its own disgrace of gourmet coffee and low fat donuts, as well-mannered-behaved-behaved as for their own cord of lucid steel coffee mugs that are efficient to repress drinks hot for 12 hours direct. The achievementforce is moderate chiefly of bakers, directors, baristas, greeters, clerks, and cashiers. They to-boot achievement air-tight after a while sundry ample suppliers and distributors in the United States.


The community has a submissive customer ignoble throughout Chicago and is public for its peculiarized labor and property foundation and drinks. Because the economic provisions own very-much improved throughout the United States and the community now has a well-mannered-behaved-symmetrical indicate and disgraces, ACHs is looking to dilate in dispenses further Chicago. The earliest dispense it has made a determination to dilate into is 81 miles afar, Milwaukee, WI. The community has achievemented through a persomal authentic condition commissioner and was efficient to impel a huge trade on a 10-year lease in a huge precipitation. Administration thinks Milwaukee is where the proximate 10 place-of-businesss procure be unreserveded. However, Sam and Gloria own never operated a multi-particularize affair anteriorly and are worried they procure lose to achieve their comment appearance early. Sam has made it lucid to Gloria that one day, his prospect is to use ACHs to unimpaired city in America.


Sam has no purpose administration test and has determined to comsidearm a purpose director to control the comment purpose in Milwaukee, WI. After complete evaluation and dozens of interviews, they own asked Jim Young, a elevation something at the community, to use on the role of purpose director to transfer a team of five nation from divergent departments to experience a purpose sketch for the new topicality. 

Jim Young presently serves as a place-of-calling director for the biggest two coffee treasurys. Prior to this role, he achievemented as a place-of-calling director for the community. During his span after a while the community, he has achievemented on sundry of the new treasury bud purposes as a team transferer and helped to cool some of the community’s solid treasurys. Nation in his affair units address extremely of his transferership and coaching mode. Though Jim has achievemented on purpose teams and supervised authoritative departments, he has never acted as the purpose director anteriorly. He knows there are a lot of emotional parts in managing a purpose. He is worried environing his force to transfer a new team of nation after a while whom he has never achievemented anteriorly. He is uneasy environing his closing of test and scholarship to control the unimpaired spirit cycle of a purpose from initiate to complete after a whilein budget, property, span, and aim. In foregoing purposes, he remembers Sam and Gloria having unlikenesss in budget, aim, and means allocation, which caused a lot of indistinctness discurrent the purpose team parts and vendors. Jim is to-boot uneasy that their peculiar interconnection procure quarrel in this purpose.

You procure be achievementing after a while Jim Young as a purpose team part after a while indelicate other professionals in the community. You own simply achievemented at ACHs for 4 years. Prior to your pursuit at ACHs, you achievemented as an friend purpose director for a rendering community on the West Coast. You own achievemented on sundry divergent purposes and are free after a while purpose administration stipulations, methodologies, tools, and techniques. You earned sundry certifications regarding to purpose administration including a PMP and own an MBA in logistics. Although, you own never achievemented after a while Jim Young or anyone else on the new team, you are very scared environing the unreserveding to experience a unlikeness. 

Project Background Details

Amazing Coffee Houses (ACHs) is a coffee treasury that procure be located in Milwaukee, WI. We own been efficient to dissipation our own architecture after a whilein the city nigh Milwaukee’s top tourist charm topicality nigh the Gold Rock Museum. The architecture is not coold. Our dispense decomposition of Milwaukee, WI implied the city is the top city for coffee drinking in WI. Because we’re suppress to the city’s museum, we sketch to befit the top arrival for persomal and American and outlandish customers who impression Milwaukee each year. 

Our customers procure own a large concatenate of coffee flavors to prefer from including sombre roast to frivolous roast as well-mannered-behaved-behaved as element flavors throughout the year. They procure to-boot relish freshly baked low-fat donuts that aren’t availefficient anywhere in the particularize. ACHs procure continue penny to its prospect and sidearm of providing customers after a while a premier café test. By creating a new contort for the café test, ACHs procure extension sales by further than $125,000 balance the proximate three years and detain a entire latitude of 70%. The treasury is 5,500 balance base of unreserved interspace. Our sketch is to own 2 bathrooms, a coffee bar, and sufficient tables to fix at last 50 customers. This is a coffee treasury that to-boot experiences and sells donuts. The resuscitation must statement for all that is needed to get the treasury free for twain coffee and donuts.  The purpose has an primal budget of $650,000. It is now January and Sam and Gloria would affect the new precipitation to be up and running no following on July 4th.  

Note: The sample companies, structures, effects, nation, and accidents depicted herein are spurious. No partnership after a while any authentic community, structure, effect, peculiar, or accident is intended or should be inferred.


During your last stay of your MS Purpose catalogue, you criticism your notes from the discourse to be unmistakable you own ripe allowance and budget instruction from your discussions, and the require of balancetime, affixed nation, equipment, and technology. To-boot embrace the require of labors rendered by the vendors.

For your property administration sketch, delight experience any template or ask your educator for one. Just experience unmistakable you standpoint on the property administration processes shown in the PMBOK® guide.

PMBOK is a registered impression of the Purpose Administration Institute, Inc.

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