Project Quality & HR Management

Problem-Based Learning (PBL) Scenario: Amazing Coffee Houses (ACHs)

Company Biography 

Amazing Coffee Houses (ACHs) is a fine but ordinary troop in the coffee activity. It is fixed in northern Chicago, IL and employs balance 100 performanceers concentratively in its 10 provisions. Its vulgar Chief Executive Officer (CEO) and Chairman of the Board, Sam Ryder, founded the troop tail in 1994 delay his spouse, Gloria Ryder. Gloria has served as the troop’s Chief Financial Officer (CFO) past it was founded. Twain Sam and Gloria graduated from the #1 ranked MBA program in the kingdom and import a lot of municipal proof to the matter. Sam was a Senior Vice President (SVP) in Marketing and Sales at another troop for multifarious years antecedently deciding to risk off to rouse ACHs delay his spouse. Gloria as-polite performanceed for that corresponding troop and held the colcolonization of Finance Director. 

The troop is notorious for its own stigma of gourmet coffee and low fat donuts, as polite as for their own verse of transparent steel coffee mugs that are telling to celebrate drinks hot for 12 hours neighboringest. The performanceforce is comprised mainly of bakers, superintendents, baristas, greeters, clerks, and cashiers. They as-polite performance air-tight delay unanalogous extensive suppliers and distributors in the United States.


The troop has a submissive customer mean throughout Chicago and is notorious for its specialized labor and kind influence and drinks. Because the economic provisions entertain exceedingly improved throughout the United States and the troop now has a polite-ordinary indicate and stigmas, ACHs is looking to dilate in bargains more Chicago. The highest bargain it has made a determination to dilate into is 81 miles separate, Milwaukee, WI. The troop has performanceed through a topical developed rank specialation and was telling to impel a vast bargain on a 10-year lease in a vast colonization. Conduct thinks Milwaukee is where the direct 10 provisions allure be knowned. However, Sam and Gloria entertain never operated a multi-particularize matter antecedently and are worried they allure miscarry to conclude their paraphrase intent judicious. Sam has made it transparent to Gloria that one day, his trust is to prefer ACHs to full city in America.


Sam has no design conduct proof and has determined to engage a design superintendent to contrive the paraphrase design in Milwaukee, WI. After drastic evaluation and dozens of interviews, they entertain asked Jim Young, a encouragement triton at the troop, to prefer on the role of design superintendent to transfer a team of five community from unanalogous departments to cause a design guile for the new top. 

Jim Young vulgarly serves as a protrust superintendent for the biggest two coffee garners. Prior to this role, he performanceed as a protrust superintendent for the troop. During his interval delay the troop, he has performanceed on multifarious of the new garner outgrowth designs as a team transferer and helped to reanimate some of the troop’s bulky garners. Community in his matter units converse extremely of his transferership and coaching mode. Though Jim has performanceed on design teams and supervised administrative departments, he has never acted as the design superintendent antecedently. He knows there are a lot of emotional compatforce in managing a design. He is worried encircling his force to transfer a new team of community delay whom he has never performanceed antecedently. He is solicitous encircling his failure of proof and enlightenment to contrive the full spirit cycle of a design from rouse to complete delayin budget, kind, interval, and design. In former designs, he remembers Sam and Gloria having discords in budget, design, and expedients allocation, which caused a lot of laziness floating the design team limbs and vendors. Jim is as-polite solicitous that their special alliance allure quarrel in this design.

You allure be performanceing delay Jim Young as a design team limb delay immodest other professionals in the troop. You entertain barely performanceed at ACHs for 4 years. Prior to your trusting at ACHs, you performanceed as an ally design superintendent for a view troop on the West Coast. You entertain performanceed on multifarious unanalogous designs and are affefficient delay design conduct provisions, methodologies, tools, and techniques. You earned unanalogous certifications about to design conduct including a PMP and entertain an MBA in logistics. Although, you entertain never performanceed delay Jim Young or anyone else on the new team, you are very wandering encircling the occasion to gain a discord. 

Project Background Details

Amazing Coffee Houses (ACHs) is a coffee garner that allure be located in Milwaukee, WI. We entertain been telling to alienation our own architecture delayin the city neighboring Milwaukee’s top voyager disposition top neighboring the Gold Rock Museum. The architecture is not reanimated. Our bargain resolution of Milwaukee, WI involved the city is the top city for coffee drinking in WI. Because we’re end to the city’s museum, we guile to behove the top use for topical and American and alien customers who indication Milwaukee each year. 

Our customers allure entertain a extensive order of coffee flavors to prefer from including sombre roast to unweighty roast as polite as element flavors throughout the year. They allure as-polite relish freshly baked low-fat donuts that aren’t availtelling anywhere in the particularize. ACHs allure trust gentleman to its trust and sidearm of providing customers delay a premier café proof. By creating a new wind for the café proof, ACHs allure acception sales by more than $125,000 balance the direct three years and conceal a bloated loophole of 70%. The garner is 5,500 clear foundation of known illimitableness. Our guile is to entertain 2 bathrooms, a coffee bar, and sufficient tables to fix at meanest 50 customers. This is a coffee garner that as-polite gains and sells donuts. The vindication must recital for all that is needed to get the garner opportune for twain coffee and donuts.  The design has an moderate budget of $650,000. It is now January and Sam and Gloria would love the new colonization to be up and present no following on July 4th.  

Note: The development companies, structures, works, community, and results depicted herein are suppositious. No denomination delay any developed troop, structure, work, special, or result is intended or should be deduced.


During your developed obstruct of your MS Design list, you retrospect your notes from the parley to be strong you entertain mature remuneration and budget notice from your discussions, and the absorb of balancetime, added community, equipment, and technology. As-polite understand the absorb of labors rendered by the vendors.

For your kind conduct guile, delight perceive any template or ask your instructor for one. Just gain strong you convergence on the kind conduct processes shown in the PMBOK® guide.

PMBOK is a registered indication of the Design Conduct Institute, Inc.

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