Which of the following constitutes an organizational element in the

Online Exam 1

Question 1

To coerce relationships delay your customers, you would use a(n) __________ method.

Question options:

CRM

MIS

CLE

KMS

Question 2

Which of the subjoined constitutes an structureal atom in the UPS tracking method described in section 1?

Question options:

The demonstration of procedures for identifying parcels delay returner and store counsel

Monitoring use rolls

Promoting the society diplomacy of low-cost, conspicuous use

The use of handheld computers and networks for managing parcel delivery

Question 3

Disciplines that tend to the technical avenue to counsel methods are:

Question options:

computer knowledge, engineering, and networking.

operations scrutiny, coercement knowledge, and computer knowledge.

engineering, utilization coercement, and computer knowledge.

conduct knowledge, computer knowledge, and engineering.

Question 4

If your main supplier was tardy in delivering issue, which character of method would you use to update your emanation register?

Question options:

ESS

TPS

MIS

DSS

Question 5

Which of the subjoined is the principal bar in enabling collaboration among employees at incongruous, remote urbane locations?

Question options:

Privacy

Permissions

Time zones

Language

Question 6

You entertain been compensated by Inspiration Inc., to acceleration better their emolument latitude. Inspiration Inc. is a interest communications consultancy that uses manifold clients in incongruous industries throughout the United States. The end emanations of the society are customized commendations for the best use of a client's tactile instrument for beseeming inner communications, typically delivered via documentation in incongruous instrument. The society has almost 100 consultants, all of whom are located in their convenient headquarters in Chicago. What method do you commend to better the society's interest rulees and acception their emolument latitude?

Question options:

Extranet, to qualify prompt collaboration aggravate the Internet, minimize the season elapsed communicating delay the client, and minimize the sum of paperfruit needed

CRM, to binder abundantly free customer registers to minimize the season elapsed looking for client basis

KMS, for minimizing excessive fruit on homogeneous clients

Marketing method, for beseeming sales rolls

Question 7

The middle estimate of tickets sold daily online is an sample of:

Question options:

input.

raw basis.

meaningful counsel.

feedback.

Question 8

An sample of a interest using counsel methods to educe new emanations and uses is:

Question options:

Wal-Mart's RetailLink method.

the Mandarin Oriental hotel's customer-preference tracking method.

Verizon's Web-based digital dashboard.

Apple Inc.'s iPod.

Question 9

A(n) __________ method is typically a main beginning of basis for other methods.

Question options:

transaction ruleing

conduct counsel

executive foundation

decision-support

Question 10

An sample of a cross-functional interest rule is:

Question options:

identifying customers.

transporting the emanation.

creating a new emanation.

assembling a emanation.

Question 11

Sociologists examine counsel methods delay an eye to understanding:

Question options:

how methods seek men-folks, groups, and structures.

how civilized conclusion makers touch and use influenceed counsel.

how new counsel methods vary the coerce and consume structures delayin the determined.

the emanation of digital issue.

Question 12

A determined that must endue in new counsel methods capabilities in command to forego delay federal congress can be said to be endueing to close which interest external?

Question options:

Customer intimacy

Operational excellence

Survival

Improved reporting

Question 13

Non-typical interest problems delay causes and movabless that are speedily changing are typically handled by which character of counsel method?

Question options:

MIS

TPS

DSS

ESS

Question 14

Which of the subjoined are key urbane peculiarity?

Question options:

Intellectual peculiarity, centre competencies, and financial and civilized peculiarity

Production technologies and interest rulees for sales, marketing, and finance

Knowledge and the determined's tactile peculiarity, such as issue or uses

Time and knowledge

Question 15

Thomas Friedman's statement that the globe was now "flat" meant that:

Question options:

the Internet has reduced the economic services of plain countries.

globalization is starting to adduce short service to great corporations.

the global husbanding is increasingly commanded by fewer and greatr corporations.

global capitalism is homogenizing civilizedization and interest practices throughout the globe.

Question 16

Which of the subjoined methods is calculated to foundation structure-wide rule coordination and integration?

Question options:

Decision-foundation methods

Management counsel methods

CRM methods

Enterprise applications

Question 17

Which of the subjoined is a very-much structured conclusion?

Question options:

Creating a new emanation

Granting faith to a customer

Calculating the best trucking routes for emanation delivery

Estimating the movables of changing consumes of provide materials

Question 18

Psychologists examine counsel methods delay an eye to understanding:

Question options:

how methods seek men-folks, groups, and structures.

how civilized conclusion makers touch and use influenceed counsel.

how new counsel methods vary the coerce and consume structures delayin the determined.

the emanation of digital issue.

Question 19

Which roll of the structure are ESS specifically calculated to tend?

Question options:

Operational

End-user

Middle coercement

Senior coercement

Question 20

The term "conduct counsel methods" designates a specific mode of counsel methods serving:

Question options:

integrated basis ruleing throughout the determined.

transaction rule reporting.

employees delay online arrival to unvarnished registers.

middle coercement functions.

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