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When you place an order with us, it marks the beginning of our engagement. We promise and guarantee from the onset to complete and provide you with a professionally written paper that meets your specification and requirements. We do this by anticipating and meeting your professor’s needs through the highest academic standards. We also ensure that we offer non-plagiarized work by ensuring that we have a well-research work that meets every institution plagiarism policy. In case revisions are required, we will do it for free as an additional service to guarantee your satisfaction. In case of any complaint, we have our Quality Assurance Department that intervenes and makes the final decision regarding refunds.
Money Back Guarantee
We allow you to request for a refund if anything goes wrong. In our company, we have high customer satisfaction. Rarely we encounter refund requests, but if they come our specialists are ready to review them and make a determination within 14 days, especially issues regarding quality. Our clients must feel safe when placing an order with us. The following are issues that surround our money back guarantee.
Can I cancel my Order?
Yes, you can cancel your order before we assign it to the writer and get your 100% refund. In case the order is already assigned and less or half a period of your deadline is passed, we refund 50% of the value of your order. We do this because the writer must also be compensated for the work done.
You cannot receive any refund in case the order has been completed and delivered to you within the deadline. However, you can request for a refund for a completed paper in case there are quality issues by pressing the “Refund” button. In this case, our dispute manager will check your case and make a final decision, which cannot be contested.
I am completely dissatisfied with the paper and will do it myself, I request a full refund
In case you are completely dissatisfied with the work done by our writer, you may ask for a revision or request a different writer to amend your paper. On the other hand, if you had not approved your paper you can still ask for refund. In this case, the paper done by the writer is immediately published online for commercial intentions. Within the 7 days you are supposed to provide a proof that you indeed tackle the paper by providing us with your own version of the paper to show that what was done by our writers did not meet the required standards. Our professionals will check closely by comparing both cases. In addition, your paper is deleted from our system and it is not shared to a third party. In this case our Dispute Department under their discretion, may refund up to 100%.
I am not completely satisfied with the paper and will revise it myself, I ask for partial refund
If the delivered paper by our customer is not satisfactory, you can request for a free revision. However, if you feel that you need to revise your paper you can click the “Refund” button and request for partial refund. In this case, you will receive your paper and you are supposed to show that you revised the paper yourself within 7 days to guarantee a partial refund. If the Dispute department is satisfied, under their discretion, they can partially refund you up to 20%. However, if 14 days elapses without asking for any refund, the company will not guarantee any refund.
Can I apply for a refund if my paper was late?
If the client is late with uploading extra materials for the paper, the refund cannot be processed. Clients must ensure that all the additional materials and the paper instructions are provided immediately the order is placed. If the paper is late from the writer’s side and you feel that it has exceeded your deadline and you can no longer use it, the paper is refunded if no further agreement is reached. In addition, if a revision is late, the entire price cannot apply for the refund. In this case, we refund up to 20% under our Dispute Manager’s discretion.